TERMS & CONDITIONS OF DELIVERY AND SALE

IMPORTANT NOTICE: If you do not agree with or understand our terms and conditions, please call our office prior to the delivery of the concrete to avoid any misunderstanding.

1. Booking and Delivery Changes

• Pump on Site: You must advise our office at the time of booking if a concrete pump will be on site.
• Holds and Rescheduling: You may place an order on hold and reschedule it for a later time – must be phoned in 2 hours before scheduled delivery time.
• Location Transfers: Rescheduled orders cannot be transferred to a new location or job site.

2. Cancellations and Weather Rules

• No Email Cancellations: Cancellations must be phoned through directly to our office. We do not accept cancellations via email.
• Administration Fee: All cancellations will incur a $20 administration charge.
• Under 24 Hours Notice: No refund or credit will be issued for cancellations made within 24 hours of your scheduled delivery time.
• Weather Cancellations: If you need to cancel due to heavy rain or bad weather, you must still phone us at least 2 hours before your scheduled delivery time. Failure to notify us before the truck leaves the plant will result in full charges.

3. Site Access and Damage Waiver

• Safe Access: You must provide safe, clear, and legal access for our delivery vehicles.
• Kerb and Footpath Rules: Our drivers will not cross kerbs or footpaths without your clear direction.
• Damage Waiver: We accept no liability for damage caused to footpaths, driveways, underground pipes, or property when driving past the kerb line under your instruction. You are responsible for any towing or recovery costs if a truck becomes bogged on your site.

4. Waiting Time and Truck Charges

• Time Calculation: Time on site starts when our truck arrives at your site. It finishes when the truck departs. You must include the time it takes to wash down the chute on site within this calculation.
• GPS Tracking: All our trucks are equipped with GPS tracking devices to accurately record time.

• Waiting Fees: Extra fees apply if a truck is kept waiting past the free time limits listed below:
  • Load sizes under 1.1m³: 15 minutes free. After 15 minutes, you will be charged $2.50 per minute.
  • Load sizes 1.1m³ to 2.9m³: 30 minutes free. After 30 minutes, you will be charged $2.50 per minute.
  • Load sizes 3m³ and over: 45 minutes free. After 45 minutes, you will be charged $3.50 per minute.

5. Product Liability and Leftover Concrete

• Water Addition: If you request our driver to add extra water to the mix on site, this is done at your own risk. Adding water voids our product strength warranty.
• Strength and Slump: We guarantee our concrete meets the ordered strength specifications at the point of delivery. We are not responsible for how the concrete is placed, handled, or cured after it leaves our truck.
• Leftover Concrete: You are responsible for ordering the correct amount of concrete. If you have leftover concrete that cannot be used on your site, a return-to-plant and disposal fee will apply to cover the handling costs.
• You must provide a safe wash-down area on-site for our trucks.

6. Fees, Surcharges, and Payments

• Environmental Disposal Fees: Environmental disposal fees apply to all orders and will be added to your invoice.
• After-Hours Surcharges: Extra charges apply for deliveries made outside our standard operating hours, including Saturday, Sundays, and Public Holidays. Please confirm these fees with our office when booking.
• Automatic Card Charges: All additional charges (including waiting times, disposal fees, return fees, after-hours fees, and admin costs) will be automatically charged to the credit card you provided at the time of placing your order.